Cancellation Policy– Please give 24hr notice of cancellation. If 24hr notice is not given, you will be charged up to 100% of the service. We reserve the right to require a credit card to book the appointment. If you have fever, infection, vomiting, or diarrhea within 24hr before the appointment, we request that you cancel. Please do not risk your safety to make an appointment. Late cancellation due to emergency, illness, & weather may not result in a charge but will be determined case-by-case. If no notice is given of cancellation, up to 100% of the service fee will be charged.
Late Arrival Policy– Please arrive 10min before the appointment. Please call if you expect to be late so we can try to accommodate you. Arriving after appointment time may result in loss of session time. Full service will be charged when the session is shortened due to late arrival.
Age Policy– Clients must be 16+ years old to receive massage. Clients under 16 may not receive table massage. Exceptions may be made case-by-case wherein parent/guardian will fill out release form & remain in the treatment room.
Clients who are 16-17 must have a release form filled out by parent/guardian, or guardian must remain on premises during the session. Chair massage & other non-table massages not subject to the age restriction, though guardian must be present.
Medical Clearance– Please note that some types of massage, when paired with certain medical conditions, may require medical clearance. A medical clearance form will be provided to you. If medical clearance is required, the massage service cannot be performed until the appropriate form has been completed by your doctor and returned to the massage therapist.